Customer Service Representative

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. Youll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxters products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

Responds to telephones, Orders, invoice corrections, obtains usage and inputs order data into Sales Force and JDE.

Resolve routine and some non-routine customer questions, complaints and requests.

Solve problems related to shipment of products, invoices.

Manages customer returns according to SOP for returns.

Setup new accounts, maintain other records.

Collaborate with cross-functional teams in related projects.

Commercial/Business support.

Master file maintenance update.

Summary

You will join our Customer Service team as a Customer Service Representative based in Søborg, Denmark and will be a primary contact for customer inquiries, order processing, and coordinating customer service needs with other functions as required (such as with product availability issues). You will serve as a customer contact (by telephone or email) regarding such matters as ordering, scheduling, and shipping.

Essential Duties and Responsibilities

• Respond to telephones, orders, invoice corrections, obtain usage and input order data into Salesforce and JDE.
• Resolve routine and some non-routine customer questions, complaints and requests.
• Solve problems related to shipment of products and invoices.
• Manages customer returns according to SOP for returns.
• Set up new accounts, maintain other records.
• Collaborate with cross-functional teams in related projects.
• Perform a master file maintenance update.

Qualifications

• Ability to operate a personal computer and appropriate software packages.
• Good communications skills as well as good interpersonal and organizational skills.
• High school diploma required.
• Previous experience in Customer Service.
• Fluent Danish and English.
• Flexibility, organization and self-drive to deal with customer requirements.
• A teammate who can adapt to change and overcome challenges.
• Ability to establish trusted relationships with external customers and internal contacts.
• Possesses a curious mind with the ability to learn new concepts and skills quickly.

What we can offer

• An exciting opportunity for you and a chance to work in a diverse and experienced team with a great mix of people. Joining Baxter means joining a team that you can truly learn from!
• Independent position with an opportunity to build your own strategy and make a real impact.
• A chance to further build your professional experience in health care.
• Internal training tailored to business needs and career goals.
• Stability of employment in a recognizable and established company.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.