Customer Service Agent - German speaking

There is clearly more to a job - It’s about culture, it’s about social connections. It’s about helping each other become productive team members. That is why the Goodiebox employee-journey is “a journey of growth”. We take pride in each individual contributing in their own distinct way - it is not just about where you are, but also where you want to go in your career - we want to go there with you!

We started Goodiebox to share happiness, not just for our members all around the world - but also for our employees. Happiness, trust and ambition is in everything we do and our teamwork is based on openness and honesty - were all about creating new relationships!

Join us for a rocket-ride of spreading happy moments across the world!

Our mission at Goodiebox is to make the world just a little happier (big words we know), but we believe we can do it, starting with our fantastic members - which is where YOU come in! We are looking for a German speaking Customer Service Agent (we call ourselves Happiness Heroes) to join our team in Copenhagen to bring exactly that happiness to the wonderful people throughout DACH countries.

Responsibilities:

• Full time position.

• Responsible for communication with our members through social media, phone, email, and chat.

• Answer member questions regarding member accounts, order details, cancellations, products and general Goodiebox inquiries.

• Assist in the development of new and creative initiatives to better build member relationships.

• Analytical mindset to flag recurring issues and identify proactive and reactive solutions.

• Be proactive in member communication to provide the best service needed.

• Ensure system requests are done swiftly and with accuracy.

• Daily contact with our warehouse about mistakes and make sure these will be fixed.

• Daily contact with our technical team about technical issues/improvements.

• Assist in reporting in collaboration with the Member Experience Specialist.

• Collaborate with other departments to improve overall member experience and to solve day to day issues.

Requirements

• You live in Copenhagen or close by.

• Native German speaker.

• Perhaps you have completed a Bachelor degree.

• You maintain a positive, empathetic and professional attitude toward our members.

• Proactive, detail- and result oriented.

• Extraordinary understanding for creating “wow” for our members.

• A deeply rooted desire to provide the worlds best customer service.

• Good experience with customer service, but ready to be challenged on everything you have learned before.

• Lots of energy, drive - even in busy periods.

• Good adaptability and ready to acquire new knowledge.

Benefits

• Monthly Goodiebox
• Free Gym Membership
• Possibility of working remotely abroad from time to time
• Possibility to work remote 1 day per week
• Dog/Pet-friendly office, for that extra boost of happiness

Deadline

Please submit your application by June 17th.