Spanish speaking Service & Facility Coordinator

Do you have a passion for delivering excellent service, and do you understand the daily operations of a retail organisation? Are you also good at keeping cool, even when dealing with many tasks at the same time? If so, then please read on!

Since we opened our first store in Denmark in 2013, NORMAL has experienced substantial growth, and we now have more than 700 stores across eight markets. With this expansion comes a large portfolio of existing stores that require continuous maintenance, updating, and servicing. Therefore, we are now expanding our Service & Facility team with new Service & Facility Coordinators, primarily focusing on supporting our stores in southern Europe.

Our Service & Facility team consists of 11 service-oriented colleagues – three at the headquarter in Skanderborg in Denmark, five at local headquarters in other countries, and three colleagues are responsible for the ongoing servicing of our offices, outdoor areas, and stores.

Task and responsibilities
As our new Service & Facility Coordinator, you will support the stores via email and phone. Its crucial that we deliver excellent service to our colleagues in the stores, and you will play a key role in ensuring this.

Your tasks will include:

• Communication with stores, landlords, and suppliers both domestically and internationally.
• Coordinating tradespeople and ordering any necessary spare parts, such as locks for doors/new keys to resolve issues relating to our store leases.
• Ensuring practical matters such as waste management and music licenses are in place before opening a new store.
• Registering new stores with our suppliers and internally within the Service & Facility team across countries.
• Proactively gather information about the stores from our colleagues in the Establishment department to ensure that the data of our stores is correct and updated (air conditioning, elevator, special equipment needs, etc.).

It is essential that you work in a structured manner, are committed to delivering excellent service, and approach both large and small tasks with a smile and a positive “can-do” attitude.

About you
You are openminded and positive and like to get involved in various tasks, and you thrive on solving tasks independently. You are a team player and have a strong sense of responsibility and high work ethics – meaning that you are willing to go the extra mile to achieve the best results together with your colleagues. You can juggle multiple tasks simultaneously while ensuring follow-up and completion of all tasks. At NORMAL, taking ownership is one of our core values, meaning that everyone is equally responsible for our business. Therefore, you must be willing and able to take ownership of the tasks assigned to you and to make decisions independently.

It would be preferable if,

• you have experience with and a good understanding of the daily operations in a retail organisation, and also some years of experience in an administrative role evolving around coordination and support; and
• you have a good and practical hands-on knowledge of Microsoft Office, including Excel.

You must communicate fluently in Spanish, both in writing and orally, and additionally, you must also be able to communicate efficiently in English, both in writing and orally.

About us
We will offer you in-depth training and onboarding to prepare you for the role and your tasks, and we will introduce you to our company values and the NORMAL way of doing things.

NORMAL is characterized by entrepreneurial spirit, high ambitions, and a heartfelt desire to make NORMAL a place where customers have the best shopping experiences, while simultaneously striving to be an attractive workplace for all colleagues.

Location: You must be able to work on-site in Skanderborg (Denmark) or in Madrid (Spain).

Application process
Job interviews will be held on an ongoing basis, and the position will be filled as soon as we have found the right person for the job.