Advisor Sales

Your role In conjunction with the Team Leader, assist in leading the team to meet/exceed business objectives ensuring all individual KPI’s are constantly hit. Act as a role model to the team, consistently performing to target and demonstrating to Sales Executives how this can be consistently achieved, whilst displaying best practices. To retain customers by managing and exceeding expectations through delivery of a quality service that focuses on our customer centric approach. What youll be doing

• Support Team Leader and cover their role where they are absent
• Proactively manage a pipelines/portfolio of customers on a daily basis
• Support new starters through a 90 day plan and assist in ensuring they are at the required level to successfully pass their probation
• Allocate workload on a daily basis using exceptional organisational and resource planning skills
• Provide and govern day to day activities to the team, ensuring all goals are achieved through teamwork and a shared vision
• Handle and resolve complaints/escalations from Sales Executives
• Complete Call Quality reviews to ensure all calls are conducted in a professional manner and work with the Performance Improvement Manager to effectively manage the PiP process and to ensure high level of accuracy when completing tasks
• Report daily and as required to the Team Leader on team/individual performance
• Contribute new ideas and continuous improvement to the department
• Other duties and tasks from time to time as directed by the Team Leader/Team Manager
• Build and develop positive relationships with all internal and external colleagues, suppliers and customers to ensure delivery of customer excellence
• Proactively promote and/or sell relevant products/services to ensure the ongoing development of our business relationship, where appropriate
• Manage all requests and queries, providing solutions and advice within the agreed service levels to ensure first class delivery as well as liaising with other areas of the business to fulfil customer requirements
• Handle all queries, whether telephone or email based enquiries within the established best practice and department procedures, to the satisfaction of both the customer and the business
• Administer all departmental tasks as required in a complete, efficient and productive manner
• Actively identify opportunities to improve service levels and propose solutions to enhance process efficiencies
• Contribute to service delivery levels by providing guidance to others and informing the decision making processes wherever possible

About Corpay Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments. All offers of employment made by Corpay (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with Corpays Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements. Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities. Notice to Agency and Search Firm Representatives: Corpay will not accept unsolicited CVs from agencies and/or search firms for this job posting. Resumes submitted to any Corpay employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Corpay. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.