New Business and Retention Support

New Business and Retention Support

Job Description:

New Business and Retention Support

Radhuspladsen Copenhagen

Remote / Hybrid Working Options

Permanent

Full Time (37 hours per week)

We consider all types of flexibility, including locations, hours and working patterns.

We make health happen

Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.

Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.

The Nordic New Business and Retention Support will undertake a diverse range of tasks that help expand Bupa Globals market share in the Nordic region. This will include uncovering new business opportunities and supporting the sales process. You will also contribute to the proactive management of a portfolio of existing health insurance plans and support activities that further raise Bupa Globals profile in the Nordics.

How youll help us make health happen:

• Undertake lead generation and business development activities focused on increasing Bupa Globals market share.
• Build and support existing relationships with Brokers and distribution partners.
• Support activity (conferences, broker visits, market engagement etc) designed to promote Bupa Global and further raise Bupa Globals positive profile in the Nordics.
• Support growth projects and initiatives as required.
• Deliver the highest level of customer care to include taking ownership of day-to-day client account issues, ensuring best practice process are always adhered to, liaising with the appropriate areas of the business to resolve and, if appropriate, communicate back to third parties
• Competently deal with complaints and escalate when necessary.
• Keep updated on the competitor activity and products, sharing all new information with colleagues
• Constantly analyse, improve and develop sales techniques through sales training, seminars, self-analysis and coaching. To actively participate in sessions to maximise knowledge and ability putting new skills into practice on return to your role.
• Drive a culture of continuous improvement that constantly seeks to improve customer outcomes, eliminate waste, and increase efficiency and productivity.

Key Skills / Qualifications needed for this role:

• Ability to work autonomously
• Experience of working within a targeted environment
• Relevant industry experience is welcome.
• Experience of achieving new business and/or retention success whilst working with a comparable product.
• Competence with Nordic languages is desired but not essential

Why Bupa?

Were a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to "Be you at Bupa", we chion diversity, and we understand the importance of our people representing the communities and customers we serve. Thats why we especially encourage applications from people with diverse backgrounds and experiences.

As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. Well make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

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